Professional conduct and complaints
Membership of The Global Risks Alliance (GRA) carries obligations as well as opportunities. This page sets out the conduct expected of members and participants, the safeguards that protect people taking part, and the fair process designed for complaints and appeals. It applies to members once membership opens, and the complaint route is open to anyone today, member or not, without payment. It belongs to membership and participation.
- 01In briefThe short answer
- 02ObligationsWhat participants commit to
- 03SafeguardsProtecting people who take part
- 04Fair processHow a complaint is designed to be handled
- 05Key termsTerms used on this page
- 06StatusWhat is in place now
GRA · Institution · service level R0
The short answer.
Professional conduct and complaints at GRA sets out the conduct expected of members and participants, the safeguards that protect people taking part and the fair process designed for complaints and appeals. The conduct code and appeal procedure are not yet adopted, and the complaint route is open to anyone today without payment.
Financial centres and urban exposure in Indonesia.
The cities where people, assets and financial activity concentrate, shown for Indonesia as an example geography for this subject.
What participants commit to.
- Declare conflicts of interest, and step back where a conflict bears on a decision
- Respect confidentiality and the data rights of others
- Follow the competition-law safeguards in every activity
- Never present GRA participation as an endorsement, a licence or regulatory standing
- Treat colleagues, staff and the public with respect, free of harassment and discrimination
- Never speak for GRA, a consortium or a public authority without authority to do so
Protecting people who take part.
Safeguarding
Concerns about the safety or wellbeing of any person in a GRA activity go to safeguarding@globalriskalliance.com.
Speaking up
Integrity concerns, including suspected misconduct or misuse of GRA's name, go to integrity@globalriskalliance.com.
Conduct in meetings
Competition-law or conduct concerns are raised in confidence at compliance@globalriskalliance.com.
No one who raises a concern in good faith should suffer retaliation for doing so. Retaliation is itself a conduct breach.
How a complaint is designed to be handled.
- 01
Acknowledge
The acknowledgement gives a reference and names the next step.
- 02
Assess
A person not responsible for the matter assesses the complaint and any interim steps needed to protect people.
- 03
Hear both sides
Anyone complained about is told of the substance and can respond before a decision is taken.
- 04
Decide with reasons
The decision is made by someone not responsible for the contested matter, and reasons are given.
- 05
Appeal
A decision on membership or conduct can be appealed under the adopted terms, to a reviewer not involved in the first decision.
Terms used on this page.
Each term as this page uses it. Where a standard-setting body defines the term, the wording follows that body.
| Term | Definition |
|---|---|
| Code of conduct | A written set of standards for how members, staff or participants behave, with a route for complaints and a stated process for handling them. |
| Safeguarding | The reasonable steps an organization takes to protect people who come into contact with it, its staff or its programmes from harm, abuse and exploitation, and to respond well when concerns arise. |
| Grievance mechanism | A project-level process for receiving and resolving complaints. |
What is in place now.
Membership terms, the conduct code and the appeal procedure are not yet adopted; this page describes their design. The complaint and concern routes above are open now. Errors in public material are corrected as recorded versions on corrections and updates. Related pages: competition safeguards, corrections and concerns and the GCRI approach on safeguarding and complaints.
Questions and answers.
Can I complain if I am not a member?
Can a member be suspended or removed?
Is my concern kept confidential?
Is GRA an emergency service?
Around GRA.
Start with an enquiry.
The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.