Back

When does cancellation become effective?

Cancellation may become effective immediately or at the end of the current billing period, depending on the Stripe subscription configuration and the applicable GCRI Canada billing process. 

If cancellation takes effect at the end of the current billing period, you may retain certain account access until the paid period ends, subject to participation rules and good-standing requirements. If cancellation takes effect immediately, access may be restricted sooner. 

Because the subscription is non-refundable, cancelling during a paid period does not normally create a refund for unused time unless a refund is legally required or expressly permitted under an applicable written policy. 

The effective date matters for status. If your subscription remains active until the end of the paid period, you may remain in good standing during that period if all other requirements are met. If your subscription ends immediately, your status may be updated to cancelled, inactive, lapsed, or restricted. 

Cancellation also affects National Desk activation tracking. If your subscription is no longer active, it may not count toward the country’s qualified active subscriber threshold. 

Participants should check the official billing portal or confirmation notice to understand when cancellation takes effect. 

Have questions?