If a payment is disputed, the subscription, account status, access, renewal, good standing, or participation record may be reviewed until the matter is resolved.
A dispute may arise because of billing error, duplicate payment, incorrect amount, wrong payer, tax question, unauthorized payment, Stripe processing issue, invoice mismatch, payment not matched to the account, employer reimbursement confusion, or misunderstanding of the non-refundable subscription terms.
Participants should contact the official GCRI Canada billing or support channel promptly and provide relevant details, such as registered name, email, invoice number, Stripe transaction reference, payment date, payment method, amount, payer, country pathway, and the reason for the dispute.
During a dispute, certain access or status updates may be paused if payment cannot be confirmed. If payment is reversed or unresolved, the subscription may not count toward National Desk activation tracking or Stewardship Pool status for that period.
Disputes should be handled through official channels. Informal claims, public posts, or side communications should not replace the billing resolution process.
