Partial refunds are generally not available because Nexus Consortium Council Subscriptions are non-refundable, unless a refund is legally required or expressly permitted under an applicable written policy.
A participant should not assume that unused time, non-attendance, non-participation, non-renewal, cancellation, role denial, room ineligibility, employer reimbursement failure, or Nexus Universe non-selection will create a partial refund.
This applies to both monthly and annual billing. If an annual subscription is paid, cancelling before the end of the subscription period does not normally create a pro-rated refund. If a monthly subscription is paid, cancellation does not normally refund the current billing period.
If there is a duplicate payment, clear billing error, unauthorized transaction, or technical payment issue, the participant should contact official billing support. That type of issue is different from a general refund request and may be reviewed separately.
The safest statement is:
The subscription is non-refundable. Partial refunds are not expected except where legally required or expressly approved under a written policy.
