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auto;padding:0 16px;font-family:ui-sans-serif,system-ui,-apple-system,\"Segoe UI\",sans-serif;line-height:1.55;overflow-wrap:break-word}#nxe-nedwvq2c.nxe :where(*,*::before,*::after){box-sizing:inherit}#nxe-nedwvq2c.nxe :where(section,header,footer,nav,aside){display:block;margin:0 0 32px}#nxe-nedwvq2c.nxe :where(h1,h2,h3,h4){line-height:1.2;margin:24px 0 12px;font-weight:600}#nxe-nedwvq2c.nxe :where(p,ul,ol,dl,table,figure,details){margin:0 0 16px}#nxe-nedwvq2c.nxe :where(ul,ol){padding-left:20px}#nxe-nedwvq2c.nxe a{color:inherit;text-decoration:underline;text-underline-offset:2px}#nxe-nedwvq2c.nxe table{border-collapse:collapse;width:100%;display:block;overflow-x:auto}#nxe-nedwvq2c.nxe :where(th,td){padding:6px 8px;text-align:left;vertical-align:top;border-bottom:1px solid;border-color:inherit}#nxe-nedwvq2c.nxe svg{display:none}#nxe-nedwvq2c.nxe svg.nx-i{display:inline-block;width:18px;height:18px;vertical-align:-3px}#nxe-nedwvq2c.nxe :where([role=\"tablist\"],[role=\"toolbar\"],[hidden],button,.nx-theme-toggle,.nx-live-slot){display:none}#nxe-nedwvq2c.nxe img{max-width:100%;height:auto}<\/style><svg class=\"nx-defs\" aria-hidden=\"true\" focusable=\"false\" width=\"0\" height=\"0\"><defs><linearGradient id=\"nx-gi\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-giu\" gradientUnits=\"userSpaceOnUse\" x1=\"0\" y1=\"0\" x2=\"800\" y2=\"0\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-gp\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gp-a\"\/><stop offset=\"1\" class=\"nx-gp-b\"\/><\/linearGradient><\/defs><\/svg><section class=\"nx-hero\" data-layout=\"desk\" aria-labelledby=\"nx-title-1\"><div class=\"nx-container\"><div class=\"nx-theme-toggle\" role=\"group\" aria-label=\"Appearance of this page\" hidden><button type=\"button\" data-mode=\"light\" aria-pressed=\"false\">Light<\/button><button type=\"button\" data-mode=\"dark\" aria-pressed=\"false\">Dark<\/button><button type=\"button\" data-mode=\"auto\" aria-pressed=\"true\">Auto<\/button><\/div><div class=\"nx-folio\" aria-label=\"Document reference\"><strong>A-P05 \u00b7 DESK \u00b7 contact<\/strong>GRA dossier \u00b7 service level R0<\/div><div class=\"nx-hero-grid\"><div class=\"nx-hero-text\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">GRA<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">Payments and Market Infrastructure<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">In development<\/span><\/div><div class=\"nx-accent-row\"><span class=\"nx-accent-rule\" aria-hidden=\"true\"><\/span><span>Service desk<\/span><\/div><h1 id=\"nx-title-1\" class=\"nx-hero-title\">Contact the industry platform<\/h1><p class=\"nx-tagline\">How to reach the team responsible for Payments and Market Infrastructure, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/contact\/\">Make an enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/\">Back to Payments and Market Infrastructure<\/a><\/div><dl class=\"nx-facts\"><div><dt class=\"nx-eyebrow\">Publisher<\/dt><dd>The Global Risks Alliance<\/dd><\/div><div><dt class=\"nx-eyebrow\">Field<\/dt><dd>Financial stability, Cyber and digital resilience, Digital public infrastructure<\/dd><\/div><\/dl><\/div><div class=\"nx-hero-panel\"><div class=\"nx-desk\"><div class=\"nx-desk-head\"><span class=\"nx-eyebrow\"><strong>Payments and Market Infrastructure desk<\/strong><\/span><span class=\"nx-eyebrow\">Service level R0: information and enquiries<\/span><\/div><dl><div><dt>Platform enquiries<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20enquiry\">contact@globalriskalliance.com<\/a><\/dd><\/div><div><dt>Corrections and concerns<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20correction\">integrity@globalriskalliance.com<\/a><\/dd><\/div><div><dt>Country and regional programmes<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Payments%20and%20Market%20Infrastructure%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Privacy and data rights<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20privacy\">privacy@globalriskalliance.com<\/a><\/dd><\/div><div><dt>Media<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20media\">media@globalriskalliance.com<\/a><\/dd><\/div><div><dt>Publisher<\/dt><dd><a class=\"nx-link\" href=\"https:\/\/globalriskalliance.com\/contact\/\">GRA contact routes<\/a><\/dd><\/div><\/dl><\/div><\/div><\/div><\/div><\/section> <nav class=\"nx-index-strip\" data-nx-spy=\"true\" aria-label=\"On this page\"><div class=\"nx-container\"><a href=\"#nx-sec-routes\"><span>01<\/span>Choose the matter, and write to the\u2026<\/a><a href=\"#nx-sec-pg-nx-gra-a-p05-ct\"><span>02<\/span>What helps the Payments and Market\u2026<\/a><a href=\"#nx-s-4-sec\"><span>03<\/span>The enquiry as a run graph<\/a><a href=\"#nx-sec-response\"><span>04<\/span>What happens after you write<\/a><a href=\"#nx-sec-include\"><span>05<\/span>What to include, and what not to<\/a><a href=\"#nx-sec-pg-sources\"><span>06<\/span>Where this page's references lead<\/a><a href=\"#nx-s-8-sec\"><span>07<\/span>Questions and answers<\/a><\/div><\/nav> <section id=\"nx-sec-routes\" class=\"nx-section\" data-hue=\"finance\" data-variant=\"stack\" aria-labelledby=\"nx-s-2\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">01<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Routes<\/span><\/div><h2 id=\"nx-s-2\" class=\"nx-section-title\">Choose the matter, and write to the right desk.<\/h2><p class=\"nx-lede\">Every route names its address, the first outcome and who handles it. Compose opens your email with a short brief, so the first message carries what the desk needs.<\/p><\/div><div class=\"nx-section-body\"><div class=\"nx-router\" data-nx-tabs=\"true\" data-active=\"field\"><div class=\"nx-tablist nx-router-list\" role=\"tablist\" aria-orientation=\"vertical\" aria-label=\"Choose your matter\"><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-a-p05-desk-tab-field\" aria-controls=\"nx-a-p05-desk-panel-field\" aria-selected=\"true\" data-key=\"field\"><span class=\"nx-router-n\">01<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Researchers and practitioners<\/span><span class=\"nx-router-title\">A question about the platform or its field<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-a-p05-desk-tab-programme\" aria-controls=\"nx-a-p05-desk-panel-programme\" aria-selected=\"false\" data-key=\"programme\"><span class=\"nx-router-n\">02<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Governments and agencies<\/span><span class=\"nx-router-title\">A country, basin or sector programme<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-a-p05-desk-tab-correction\" aria-controls=\"nx-a-p05-desk-panel-correction\" aria-selected=\"false\" data-key=\"correction\"><span class=\"nx-router-n\">03<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Anyone<\/span><span class=\"nx-router-title\">A correction or a concern<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-a-p05-desk-tab-media\" aria-controls=\"nx-a-p05-desk-panel-media\" aria-selected=\"false\" data-key=\"media\"><span class=\"nx-router-n\">04<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Media<\/span><span class=\"nx-router-title\">An interview, a quote or a figure<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-a-p05-desk-tab-privacy\" aria-controls=\"nx-a-p05-desk-panel-privacy\" aria-selected=\"false\" data-key=\"privacy\"><span class=\"nx-router-n\">05<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Data subjects<\/span><span class=\"nx-router-title\">Privacy and data rights<\/span><\/span><\/button><\/div><div class=\"nx-router-panels\"><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-a-p05-desk-panel-field\" aria-labelledby=\"nx-a-p05-desk-tab-field\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 01 \u00b7 Researchers and practitioners<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A question about the platform or its field<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:contact@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20enquiry\">contact@globalriskalliance.com<\/a>. The acknowledgement gives a reference and names the next step.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20enquiry\">contact@globalriskalliance.com<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an answer or a referral<\/dd><\/div><div><dt>Handled<\/dt><dd>No fee at R0<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20enquiry&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-a-p05-desk-panel-programme\" aria-labelledby=\"nx-a-p05-desk-tab-programme\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" x2=\"21\" y1=\"22\" y2=\"22\"\/><line x1=\"6\" x2=\"6\" y1=\"18\" y2=\"11\"\/><line x1=\"10\" x2=\"10\" y1=\"18\" y2=\"11\"\/><line x1=\"14\" x2=\"14\" y1=\"18\" y2=\"11\"\/><line x1=\"18\" x2=\"18\" y1=\"18\" y2=\"11\"\/><polygon points=\"12 2 20 7 4 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 02 \u00b7 Governments and agencies<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A country, basin or sector programme<\/h3><p class=\"nx-p nx-mt-2\">Programme enquiries go through the Consortium Secretariat at <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Payments%20and%20Market%20Infrastructure%3A%20programme\">contact@therisk.global<\/a>.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Payments%20and%20Market%20Infrastructure%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a scoping dialogue<\/dd><\/div><div><dt>Handled<\/dt><dd>The owner keeps its authority<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Payments%20and%20Market%20Infrastructure%3A%20programme&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-a-p05-desk-panel-correction\" aria-labelledby=\"nx-a-p05-desk-tab-correction\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a9 9 0 0 0-9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><path d=\"M3 12a9 9 0 0 0 9 9 9.75 9.75 0 0 0 6.74-2.74L21 16\"\/><path d=\"M16 16h5v5\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 03 \u00b7 Anyone<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A correction or a concern<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:integrity@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20correction\">integrity@globalriskalliance.com<\/a> or use <a class=\"nx-link\" href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/trust\/corrections\/\">corrections and concerns<\/a>. A correction is a new version with its history, never a silent edit.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20correction\">integrity@globalriskalliance.com<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an acknowledged report<\/dd><\/div><div><dt>Handled<\/dt><dd>Reviewed by someone not involved in the work<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:integrity@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20correction&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-a-p05-desk-panel-media\" aria-labelledby=\"nx-a-p05-desk-tab-media\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 22h16a2 2 0 0 0 2-2V4a2 2 0 0 0-2-2H8a2 2 0 0 0-2 2v16a2 2 0 0 1-2 2Zm0 0a2 2 0 0 1-2-2v-9c0-1.1.9-2 2-2h2\"\/><path d=\"M18 14h-8\"\/><path d=\"M15 18h-5\"\/><path d=\"M10 6h8v4h-8V6Z\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 04 \u00b7 Media<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">An interview, a quote or a figure<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:media@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20media\">media@globalriskalliance.com<\/a>. Figures are quoted with their evidence label and their limits.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20media\">media@globalriskalliance.com<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a named contact<\/dd><\/div><div><dt>Handled<\/dt><dd>Illustrations are not findings<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:media@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20media&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-a-p05-desk-panel-privacy\" aria-labelledby=\"nx-a-p05-desk-tab-privacy\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 05 \u00b7 Data subjects<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">Privacy and data rights<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:privacy@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20privacy\">privacy@globalriskalliance.com<\/a>. Personal data is used to answer you and run the community, and is not shared for marketing.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20privacy\">privacy@globalriskalliance.com<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>confirmation of the request<\/dd><\/div><div><dt>Handled<\/dt><dd>Export and erasure on request<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:privacy@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20privacy&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"agent\" data-nxf-kind=\"agent\" data-nxf-resource=\"nexus:\/\/gra\/A-P05\/contact\/#agent\" data-nxf-title=\"Ask about this platform\" data-nxf-height=\"620\" hidden><\/div><section id=\"nx-sec-pg-nx-gra-a-p05-ct\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" data-variant=\"band\" aria-labelledby=\"nx-s-3\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">02<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Before you write<\/span><\/div><h2 id=\"nx-s-3\" class=\"nx-section-title\">What helps the Payments and Market Infrastructure desk answer.<\/h2><p class=\"nx-lede\">Enquiries to Payments and Market Infrastructure receive a reference and a named next step; Payments and Market Infrastructure cannot respond on operation of any system.<\/p><\/div><div class=\"nx-section-body\"><div class=\"nx-table-wrap\"><table class=\"nx-table\" data-stack=\"true\"><thead><tr><th>Include<\/th><th>Never send<\/th><\/tr><\/thead><tbody><tr><td data-label=\"Include\">System type<\/td><td data-label=\"Never send\">Transaction data<\/td><\/tr><tr><td data-label=\"Include\">Channel of concern<\/td><td data-label=\"Never send\">Security details<\/td><\/tr><tr><td data-label=\"Include\">Public disclosures used<\/td><td data-label=\"Never send\">Anything covered by confidentiality or competition rules<\/td><\/tr><\/tbody><\/table><\/div><p class=\"nx-p\">Payments and Market Infrastructure answers questions on settlement networks, site diversity and messaging migration. Questions about assessments of named FMIs are outside its scope and are declined with a reason.<\/p><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"workflow\" data-nxf-kind=\"workflow\" data-nxf-resource=\"nexus:\/\/gra\/A-P05\/contact\/#workflow\" data-nxf-title=\"Your enquiry\" data-nxf-height=\"520\" hidden><\/div><section id=\"nx-s-4-sec\" class=\"nx-section\" data-hue=\"finance\" aria-labelledby=\"nx-s-4\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">03<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Canvas<\/span><\/div><h2 id=\"nx-s-4\" class=\"nx-section-title\">The enquiry as a run graph.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-canvas-wrap\"><div class=\"nx-plate\" data-wide=\"true\"><div class=\"nx-plate-label\"><span class=\"nx-eyebrow\"><strong>Canvas<\/strong> \u00b7 the enquiry as a run graph<\/span><span class=\"nx-eyebrow\">Design, not a record<\/span><\/div><div class=\"nx-figure-frame\" data-scene=\"true\"><svg class=\"nx-figure nx-ui nx-dag\" viewBox=\"0 0 1200 564\" data-nx-dag=\"true\" data-w=\"1200\" data-h=\"564\" role=\"img\" aria-labelledby=\"nx-dag-a-p05-enquiry-t nx-dag-a-p05-enquiry-d\" data-nx-z=\"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\"><title id=\"nx-dag-a-p05-enquiry-t\">What happens after you write to Payments and Market Infrastructure<\/title><desc id=\"nx-dag-a-p05-enquiry-d\">An enquiry is acknowledged with a reference, routed to the responsible team, answered or referred, and closed on record. No step creates membership, a role, a contract or a commitment. Design of the service path, not a record.<\/desc><\/svg><\/div><\/div><p class=\"nx-caption\"><strong>Fig.<\/strong><span>What happens to an enquiry, from first message to close. Design, not a record; no step creates membership.<\/span><\/p><\/div><\/div><\/div><\/section><section id=\"nx-sec-response\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" aria-labelledby=\"nx-s-5\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">04<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Response<\/span><\/div><h2 id=\"nx-s-5\" class=\"nx-section-title\">What happens after you write.<\/h2><p class=\"nx-lede\">Four stages, each held by a named team and each leaving a record. The service level is R0: information and enquiries.<\/p><\/div><div class=\"nx-section-body\"><ol class=\"nx-steps\"><li><span class=\"nx-steps-n\">01<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Received<\/h3><p class=\"nx-p\">An acknowledgement with a reference.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Reference and date<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">02<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Routed<\/h3><p class=\"nx-p\">The name of the team that holds your enquiry and the next step.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Route and owner<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">03<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Answered or referred<\/h3><p class=\"nx-p\">An answer, a conversation, or a referral to the institution that can act.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Outcome, with its limits<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">04<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Closed on record<\/h3><p class=\"nx-p\">A closing note. A correction becomes a new version with its history.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Closure, never a silent edit<\/dd><\/div><\/dl><\/li><\/ol><\/div><\/div><\/section><section id=\"nx-sec-include\" class=\"nx-section\" data-hue=\"finance\" data-variant=\"stack\" aria-labelledby=\"nx-s-6\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">05<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Enquiry<\/span><\/div><h2 id=\"nx-s-6\" class=\"nx-section-title\">What to include, and what not to.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-cells\" data-cols=\"4\"><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 18a2 2 0 0 0-2-2H9a2 2 0 0 0-2 2\"\/><rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\"\/><circle cx=\"12\" cy=\"10\" r=\"2\"\/><line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"4\"\/><line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Who<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">Who you are<\/h3><p class=\"nx-p nx-mt-1\">Your name, institution and role, and the capacity in which you write.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 10c0 6-8 12-8 12s-8-6-8-12a8 8 0 0 1 16 0Z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Where<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What and where<\/h3><p class=\"nx-p nx-mt-1\">The question, and the country, basin, sector or institution it concerns.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg><\/span><span class=\"nx-eyebrow\">What<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What you need<\/h3><p class=\"nx-p nx-mt-1\">Information, a conversation, a correction, a referral or a programme discussion.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Not<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What to leave out<\/h3><p class=\"nx-p nx-mt-1\">Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.<\/p><\/div><\/div><p class=\"nx-note nx-mt-3\">An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.<\/p><\/div><\/div><\/section><section id=\"nx-sec-pg-sources\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" data-variant=\"stack\" aria-labelledby=\"nx-s-7\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">06<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Sources<\/span><\/div><h2 id=\"nx-s-7\" class=\"nx-section-title\">Where this page's references lead.<\/h2><p class=\"nx-lede\">The bodies and documents this page is read against. Status and editions change; each link goes to the issuing body.<\/p><\/div><div class=\"nx-section-body\"><ul class=\"nx-list\" data-nav=\"true\"><li><a class=\"nx-link\" href=\"https:\/\/www.bis.org\/cpmi\/info_pfmi.htm\"><span>CPMI-IOSCO Principles for Financial Market Infrastructures (2012) and cyber resilience guidance (2016)<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.fsb.org\/work-of-the-fsb\/financial-innovation-and-structural-change\/cross-border-payments\/\"><span>G20 roadmap for enhancing cross-border payments and CPMI targets<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><\/ul><\/div><\/div><\/section><section id=\"nx-s-8-sec\" class=\"nx-section\" data-hue=\"finance\" aria-labelledby=\"nx-s-8\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">07<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Questions<\/span><\/div><h2 id=\"nx-s-8\" class=\"nx-section-title\">Questions and answers.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-faq\"><details><summary>Is there an office for this platform?<\/summary><div class=\"nx-answer\">No separate office. The platform is published by The Global Risks Alliance (GRA); see <a class=\"nx-link\" href=\"https:\/\/globalriskalliance.com\/contact\/\">GRA contact routes<\/a>.<\/div><\/details><details><summary>How long does an answer take?<\/summary><div class=\"nx-answer\">The acknowledgement names the next step and who holds it. The service level is R0: information and enquiries; no response time is promised beyond that.<\/div><\/details><details><summary>Can I send data or documents?<\/summary><div class=\"nx-answer\">Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.<\/div><\/details><details><summary>Who reads my message?<\/summary><div class=\"nx-answer\">The GRA secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see <a class=\"nx-link\" href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/trust\/\">trust, rights and status<\/a>.<\/div><\/details><\/div><\/div><\/div><\/section><section class=\"nx-section\" data-tone=\"alt\" aria-labelledby=\"nx-rel-9\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Related<\/span><h2 id=\"nx-rel-9\" class=\"nx-h3 nx-mt-2\">Around Payments and Market Infrastructure.<\/h2><nav class=\"nx-related nx-mt-3\" aria-label=\"Related\"><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/about\/\">Industry scope and publisher <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/sector\/\">Financial discipline overview <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/research\/\">Professional research <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/innovation\/\">Technology and emerging practices <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/readiness\/\">Resilience and finance readiness <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/programmes\/\">Research and industry programmes <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/\">Payments and Market Infrastructure home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/counterparts\/\">Counterparts across the Consortium <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/\">The Global Risks Alliance home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/globalriskalliance.com\/trust\/\">GRA governance and trust <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/nav><\/div><\/section><section class=\"nx-closing\" aria-labelledby=\"nx-close-10\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Payments and Market Infrastructure<\/span><h2 id=\"nx-close-10\" class=\"nx-section-title\">Bring your expertise to this field.<\/h2><p class=\"nx-lede\">The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@globalriskalliance.com?subject=Payments%20and%20Market%20Infrastructure%3A%20Contact%20the%20industry%20platform\">Write to the team <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/contact\/\">See all contact routes<\/a><\/div><\/div><\/section><\/div><\/div><script class=\"_iub_cs_skip\">window.__nxMount ? window.__nxMount(document.currentScript) : null;<\/script>\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/contact\/#faq\",\"isPartOf\":{\"@id\":\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/contact\/#webpage\"},\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is there an office for this platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No separate office. 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Personal data is used to answer you and is not shared for marketing; see trust, rights and status .\"}}]}]}<\/script>\n\n<!-- nx-rev:c97ba640a6236cec -->\n<!-- nx-path:\/contact\/ -->","protected":false},"excerpt":{"rendered":"<p>LightDarkAuto A-P05 \u00b7 DESK \u00b7 contactGRA dossier \u00b7 service level R0 GRA\u00b7Payments and Market Infrastructure\u00b7In development Service desk Contact the industry platform How to reach the team responsible for Payments &hellip; <a href=\"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/contact\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Contact the industry platform&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":817,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_buddyx_sub_header_visibility":"","_buddyx_sub_header_title_visibility":"","_hide_show_side_panel":"","_buddyxpro_page_sidebar":"","_buddyxpro_page_disable_header":"","_buddyxpro_page_disable_footer":"","_buddyxpro_page_content_width":"","_buddyxpro_page_header_style":"","_buddyxpro_page_color_mode":"","_buddyxpro_page_loader":"","footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":1,"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":114,"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/pages\/67\/revisions\/114"}],"wp:attachment":[{"href":"https:\/\/globalriskalliance.com\/payments-market-infrastructure\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}